Privacy Policy
Effective Date: June 4, 2025 | Last Updated: June 4, 2025
At callalex.ai, your privacy is import ant to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our services, including our website at https://callalex.ai, and any other related services or products we offer (collectively, the "Services").
By accessing or using our Services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.
1. Information We Collect
We collect the following types of information:
a. Information You Provide to Us
- Business Information: When signing up, you may provide your business name, email, phone number, and payment details.
- User Account Data: Information related to your account, including settings and preferences.
- Call Content: If you use our AI voicemail or call answering services, we may collect audio recordings, transcriptions, caller IDs, and metadata.
b. Information We Collect Automatically
- Usage Data: Log files, IP addresses, browser type, referring/exit pages, and date/time stamps.
- Device Information: Device type, operating system, and unique device identifiers.
- Cookies and Tracking Technologies: To enhance user experience and for analytics.
2. How We Use Your Information
We use the information we collect to:
- Provide and improve the Services.
- Transcribe voicemails and deliver messages.
- Communicate with you about your account, product updates, or customer support.
- Process payments and manage billing.
- Monitor and analyze trends, usage, and activity.
- Enforce our Terms of Service and protect against fraud or abuse.
3. How We Share Your Information
We do not sell your personal information. We may share information with:
- Service Providers: Trusted third parties who perform services on our behalf (e.g., Twilio, OpenAI, Supabase, Stripe).
- Legal Compliance: If required by law, subpoena, or legal process.
- Business Transfers: In the event of a merger, acquisition, or asset sale.
4. Data Retention
We retain your information as long as necessary to provide our Services and comply with legal obligations. Call recordings and transcriptions are retained per your account settings or until deleted by you.
5. Security
We take reasonable measures to protect your data from unauthorized access, disclosure, or loss. However, no method of transmission over the Internet is 100% secure.
6. Your Rights
Depending on your jurisdiction, you may have rights to:
- Access the information we hold about you.
- Correct or delete your personal data.
- Withdraw consent or object to processing.
- Port your data to another provider.
To exercise any of these rights, please contact us at support@callalex.ai.
7. International Users
If you are accessing our Services from outside Australia, your information may be transferred to, stored, and processed in Australia or other countries.
8. Children's Privacy
Our Services are not directed at children under the age of 13. We do not knowingly collect personal information from children.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date. Continued use of the Services constitutes your acceptance of the changes.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, contact us at:
callalex.ai
Email: support@callalex.ai
Website: https://callalex.ai